Shipping and Security FAQs

Shipping Information

 

Domestic Orders

Standard shipping is to a street address by either US Priority Mail or United Parcel Service (UPS) Ground and the charges are listed below. Cost is for delivery without signature. Packages take anywhere from 1-5 business days, depending on the zone they are shipped from.  All orders ship from our San Diego warehouse.

Please order holiday gifts by December 1st for on-time delivery

Order Total

Shipping Charge

Up to $16.00

$7

$15 – $40

$10

$40 – $60

$11

$60 – $80

$12

$80 – $100

$14

$100 – $150

$16

$150 – $200

$18

$200 and above

$20

EXPRESS 3-Day and 2-Day UPS service is available for an additional charge and the order goes to the ‘front of the line’ in the warehouse. For orders totaling over $200 the additional charge will be higher and added to your order total. The shipping charge on some very large orders will not appear when you are placing your order (it will show $0.00) but will be calculated and added when we process the order.

Holiday Shipping: Please note that after December 12th, UPS will only accept these packages on a “best efforts” basis and will not guarantee 2-day or 3-day delivery. FYI: UPS starts counting the day after they pick it up.

WRONG ADDRESS  If an order is already in transit with UPS they charge us between $11.00 and $17.00 to make a change on the address. An order sent by USPS will simply be returned to us eventually and will have to be reshipped. Any charge for address correction may be charged back to your account. Please double check before submitting your order.

INTERNATIONAL ORDERS

Orders to countries and states outside mainland/continental USA, will be shipped via US Mail (First Class Mail International) and are charged accordingly. Packages of 4 lbs. and over are more costly to ship and must be shipped Priority Mail International. The entire shipping charge may not be shown on your web order, but, will be applied when we process your order.

CANADIAN ORDERS  Shipping times to Canada are about 9-12 days. Shipping is calculated and applied at the time of order processing, and can result in a second charge for shipping to your credit card.

Please MAKE ALL CHECKS PAYABLE TO RILEY DESIGN (our banking entity).Be aware that credit cards make bookkeeping easier as credits, tax, errors and refunds can be handled relatively quickly.  Refund check amounts for $10.00 or less will not be issued and will stay as a credit on your account.

 

Shopping Information

What forms of payment are accepted?

We accept Visa, Mastercard, Discover and American Express credit cards and we also accept checks.

Our banking entity is RILEY DESIGN, in Denver.  You will see that information on your bank statement.

Will Linnea Design send a confirmation e-mail?

Yes!

A confirmation will be sent on completion of each order, summarizing the order data. If you do not receive it within one hour, please call our toll-free number, 888.682.2577, and we will check on your order.

NON-WEB ORDERS that have an email address in the shipping address data will receive a confirmation sent when your package is logged into the UPS delivery system. It will include your tracking number and a link for tracking on-line. If your package is sent by any other carrier you will not receive this notice.

How can I find out the status of an order made online?

Contact customer service via toll-free telephone, 888.682.2577 (M-F, 9am to 3pm PST), or e-mail us at support@linneadesign.com. Your order is referenced by your last name, zip code and/or order number. If you are a registered customer you can login and check your order status page and find information.

What kind of browser do I need in order to make online purchases from Linnea Design?

To make purchases online from this site, you must have an SSL-enabled browser such as Chrome or Microsoft Internet Explorer (version 8.0 or higher).

How can I change my password or address?

At the upper right of the screen, go to my bag and then login.  Click addresses and then click Update Customer Billing Address information and password.

Returns, Damage & Delivery Problems

If you want to return an item, for refund or exchange, please call us. We try to happily accommodate your request and go on a case by case basis. Items must have been purchased directly from us and be returned to us in re-salable condition (packaged, shrink-wrapped, undamaged).

If you receive an item damaged in shipping please call us.

Please contact us within one month of purchase with any of the above issues or non-delivery.

Our toll-free phone is 888.682.2577 (9-3, M-F, West Coast time).

The address to return orders is: LINNEA DESIGN DIRECT RETURNS, 11211 Sorrento Valley Rd. Suite G, San Diego, CA 92121.

Security Information

Is the credit card information that I submit when ordering online secure?

Absolutely. Every page in the Linnea Design Online ordering process that requests credit card information uses Secure Socket Layer (SSL) encryption. SSL renders information unreadable should anyone try to intercept it.

Will Linnea Design sell or rent my e-mail address information to other companies?

Your privacy is important to us! Linnea Design does not share or sell e-mail address information. Our policy is to protect this information and use it for communication purposes only. We may send out occasional e-mails to our customers alerting them to goods or services.