Shipping and Security FAQs

 

Shipping Information and Small Print

How are shipping and handling charges calculated?

Charges are normally based on the merchandise total for each delivery address.

Orders shipped to Washington State will be charged the local sales tax on the merchandise AND the shipping charge.

Orders shipped outside of the contiguous 48 states will be charged based on merchandise total or weight.

What shipping options are available?

We ship via UPS and US Mail, Monday through Friday, except National holidays.

Domestic Orders

Standard shipping is to a street address by United Parcel Service (UPS) Ground and the charges are listed below. Cost is for delivery without signature. Tracking numbers are sent to the e-mail of the shipping address. We work diligently to ship your order the next working day from here in Seattle. We estimate that an order for the East Cost will take 5-9 working days to arrive, the West Coast, 2-4 days and WA state, overnight. These are estimates only. Please be aware, these schedules (both our own and the shipper’s) tend to be extended during the holiday season. UPS starts counting days, the day AFTER they pick up your package.

Please shop early during the holidays!

Order Total

Shipping Charge

Up to $15.00

$6

$15.01 – $39.99

$7

$40 – $59.99

$8

$60 – $79.99

$9

$80 – $99.99

$10

$100 and above

$11

EXPRESS 3-Day UPS service is available for an additional $10 and 2-Day UPS for an additional $15 and the order goes to the ‘front of the line’ in the warehouse. For orders totaling over $200 the additional charge will be higher and added to your order total. The shipping charge on some very large orders will not appear when you are placing your order (it will show $0.00) but will be calculated and added when we process the order. You will be warned when placing the order when that is the case.  Please note that after December 12th, UPS will only accept these packages on a “best efforts” basis and will not guarantee the 2-day or 3-day delivery. FYI: UPS starts counting the day after they pick it up.  Please ship early if you can!

PO DELIVERY is problematic.  It takes longer to process and costs more.  PO Boxes, Alaska, Hawaii, Virgin Islands, Puerto Rico and APO addresses will usually be shipped by Priority US Mail and are billed accordingly, usually more than the regular shipping charges above. On some occasions a PO order, because of bulk and/or distance will necessitate increasing the charge figured in the shopping cart and that new amount will be added to the order. Some large orders will not have any shipping charges attached in the shopping cart and the amount needed will be added to the order during processing . PO orders do not receive shipping confirmations and have no tracking capabilities. If an order is placed using a PO Box for delivery, but UPS is chosen for shipping, we will necessarily change the shipping method on the order and the addition charge will be applied.

ERROR IN SHIPPING CHARGE If we receive an order with a street address, but a request for US Mail (PO) shipping, we will switch carriers and ship via UPS unless there is a note in the Special Instruction box within the order that explains your choice. Orders requesting UPS shipping but with only a PO Box will have the shipping method changed and there will be a price increase.

WRONG ADDRESS  If an order is already in transit with UPS they charge us between $11.00 and $17.00 to make a change on the address. An order sent by USPS will simply be returned to us eventually and will have to be reshipped. Any charge for address correction may be charged back to your account. Please enter addresses carefully and double check before submitting your order.

INTERNATIONAL ORDERS

Orders to foreign countries will be shipped via US Mail (First Class Mail International) and are charged accordingly. If a package weighs over four pounds the cost will be taken to the next level of expense (Priority Mail International). WARNING: It can be very costly!  (ie. A package weighing 4.5lbs to New Zealand can cast $60+.)  The shipping charge will not be shown on your web order, but, will be figured and added to it when we process the order. Another example: a single poster calendar going to Europe will cost about $24 shipping. International orders do not leave our warehouse as quickly as domestic orders. Special concerns can be handled by email.

On rare occasions, shipments to overseas addresses never arrive through no fault of our own and are mysteriously lost. Often times we will not reship the orders as we consider it a lost cause. We do not consider ourselves culpable for any loss and our packages are not insured. If merchandise arrives damaged we are not willing to reship without recharging.

CANADIAN ORDERS will have the shipping charges assigned during your order process and only rarely will we have to increase that amount. But, if the order totals over $125 the charge will be figured and added when we process the order. It is difficult to predict shipping times to Canada and we cannot trace the order past the border.

On occasion a credit card transaction from a foreign country will not process because of the bank parameters.  If that is the case, please fax us the order and we can do it all on our end…. FAX 206-242-8230.

Because of the high cost of mailing catalogs out of the US,  we rarely send them without a special request.  We encourage our Canadian and other foreign customers to use the website for researching and ordering products.  And, its always more current.

CHECK ORDERS

MAKE ALL CHECKS PAYABLE TO RILEY DESIGN (our banking entity).  Be aware that credit cards make bookkeeping easier as credits, tax, errors and refunds can be handled relatively quickly.  Refund check amounts for $10.00 or less will not be issued and will stay as a credit on your account.  We will send you a refund check for amounts over.  It might take weeks usually for that and your patience is requested.

 

Shopping Information

What forms of payment are accepted?

We accept Visa, Mastercard, Discover and American Express credit cards and we also accept checks.

Our banking entity is RILEY DESIGN, in Denver.  You will see that information on your bank statement.

Will Linnea Design send a confirmation e-mail?

WEB ORDERS will signal two e-mail confirmations.

1) A first confirmation will be sent on completion of each order, summarizing the order data. If you do not receive it within one hour, please call our toll-free number, 888.682.2577, and we will check on your order.

2) An second confirmation will be sent when your package is logged into the UPS delivery system. It will include your tracking number and a link for tracking on-line. This UPS confirmation is sent to the e-mail address included with the shipping address. If your package is sent by any other carrier you will not receive this notice.

NON-WEB ORDERS that have an email address in the shipping address data will receive a confirmation sent when your package is logged into the UPS delivery system. It will include your tracking number and a link for tracking on-line. If your package is sent by any other carrier you will not receive this notice.

How can I find out the status of an order made online?

Contact customer service via toll-free telephone, 888.682.2577 (M-F, 9am to 3pm PST), or e-mail us at support@linneadesign.com. Your order is referenced by your last name, zip code and/or order number. If you are a registered customer you can login and check your order status page and find information.

What kind of browser do I need in order to make online purchases from Linnea Design?

To make purchases online from this site, you must have an SSL-enabled browser such as Chrome or Microsoft Internet Explorer (version 8.0 or higher).

How can I change my password or address?

At the upper right of the screen, go to my bag and then login.  Click addresses and then click Update Customer Billing Address information and password.

Returns, Damage & Delivery Problems

If you want to return an item, for refund or exchange, please call Palma. We try to happily accommodate your request and go on a case by case basis. Items must have been purchased directly from us and be returned to us in re-salable condition (packaged, shrink-wrapped, undamaged). Hint to the wise: DO NOT send poster calendars back without good cardboard protection, bigger than the calendar. Pack carefully … often, in returns calendar corners are bent or smashed. Insure your merchandise so you can claim your cost if it reaches us damaged.

If you receive an item damaged in shipping please call us.

Please contact us within one month of purchase with any of the above issues or non-delivery.

Our toll-free phone is 888.682.2577 (9-3, M-F, West Coast time).

The address to return orders is: LINNEA DESIGN DIRECT RETURNS, 3400 South 150th St, Seattle WA 98188.

Security Information

Is the credit card information that I submit when ordering online secure?

Absolutely. Every page in the Linnea Design Online ordering process that requests credit card information uses Secure Socket Layer (SSL) encryption. SSL renders information unreadable should anyone try to intercept it.

Will Linnea Design sell or rent my e-mail address information to other companies?

Linnea Design does not share, sell or trade e-mail address information with other companies. Our policy is to protect this information and use it for communication purposes only. We may send out a rare e-mail to our customers alerting them to goods or services. We are committed to ensuring our customers’ privacy.